Flowers are a seasonal product, which is why we do not always have the entire existing floral assortment.
A bouquet may be slightly different in composition from the one photographed, but it will be as close as possible, in shape and colors, to the photograph.
VAT
The prices of flowers and foodstuffs indicated include 2.6 % VAT.
The prices for deliveries, accessories (ribbon, vases, plush toys, etc.) and cards indicated include 8.1 % VAT.
Fleurop bouquets intended for foreign countries are exempt from value added tax.
Delivery conditions
General
Your flower order will be immediately sent to our store. Delivery will be made on the desired day or as close as possible in case of force majeure.
The minimum order amount (including delivery) is CHF 50.-
Exceptions
February 14 – Valentine’s Day and Mother’s Day:
If Valentine’s Day falls on a Sunday, Sunday delivery conditions apply.
Orders for Mother’s Day are executed on the Saturday before Mother’s Day, unless a flat-rate supplement of CHF 40.- is paid on top of the normal delivery price for Sunday (the order must reach us before 2 p.m.).
Sunday deliveries: Price 40chf (delivery by cab)
payment of a flat rate supplement of CHF 40.- to the normal delivery price. Please note that the order must reach us before 2:00 p.m. After this deadline, delivery will be made the following Monday or the first working day that follows, even if you have paid a supplement. This flat rate supplement is to be chosen in the online shop and added to your order, without this additional payment no delivery will be made on the chosen Sunday.
No delivery on the following public holidays
(January 1st, Good Friday, Easter Monday, Ascension, Pentecost, August 1st, Geneva Fast, Christmas, December 31st.)
Guaranteed hours for deliveries in Geneva
Monday to Friday: orders placed before 2 p.m.: delivery the same day
Orders placed after 2:00 p.m.: delivery the next morning
Saturday: orders placed before 2 p.m.: delivery the same day
Orders placed after 2:00 p.m.: delivery the following Monday morning
Sunday: orders placed before 2 p.m.: delivery on Sunday (with payment of a flat-rate supplement of CHF40 to the normal delivery price.)
Orders placed after 2 p.m.: delivery the following Monday morning (even with a flat rate supplement of CHF 40 are automatically added in flowers)
Delivery of flower order (& additional accessories)
In case of absence of the recipient, the delivery person can give the bouquet of flowers to a third party (e.g. a neighbor) who can deliver it to the recipient or leave it at the recipient’s door. We exclude any refund in case of theft of flowers. If you do not wish to use these two methods of delivery of the order, please let us know under “notes and special requests” and we will return the bouquet to our store. The recipient will then have to come and collect it, no additional delivery will be made.
Accuracy of shipping address
Please ensure in your own interest that the delivery address you have given us and the telephone numbers (landline and mobile) are correct and complete. We decline all responsibility in the event of possible delays or non-deliveries due to incorrect or incomplete addresses. In order to enable us to execute your order within the agreed time frame and without delay, this additional information would be welcome:
Indication, in the case of deliveries to hospitals, of the department and room number. For deliveries to hotels, indication, as far as possible, of the room number and the name under which the recipient has registered (group, couple, etc.). In the case of private residences, the number of the building’s entry code, of all the names likely to appear on the mailbox or the front door and the recipient’s mobile number. Inquire if the person is absent, going away for the weekend or on holiday on the delivery date.
Order confirmation
The information provided by the customer when ordering is their responsibility.
In the event of an error in the wording of the recipient’s contact details, the seller cannot be held responsible.
Orders are only final when confirmed by payment and credit card acceptance.
Any modification or cancellation of the order by the customer cannot be taken into consideration and the amount paid will not be refunded.
Product offers are valid while stocks last.
In the event of a stock shortage, the seller reserves the right to deliver a product offering identical characteristics in terms of size and quality.
All orders will be confirmed to you by email.
If you do not receive an order confirmation, please contact SIMEONI-FLEURS customer service at info@simeonifleurs.ch .
Deliveries in Switzerland and abroad
Thanks to its exceptional distribution network, Fleurop can execute orders within a few hours worldwide and in almost 150 countries. However, local conditions and possible time differences must be taken into account.
While deliveries are guaranteed to all locations in Switzerland, some locations abroad are not served, or only against payment of additional delivery costs. If the destination of your order should concern one of these locations, our customer service will contact you as soon as possible by e-mail or telephone.
Dispute
Complaints or disputes will always be received with goodwill, good faith always being presumed in those who take the trouble to express their grievances.
In the event of a dispute, the customer will make their complaints to customer service info@simeonifleurs.ch .
In the event of a dispute, the legal forum is in Geneva.
Protection of youth in relation to the sale of alcohol
Swiss law prohibits the sale of alcoholic beverages to persons under the age of 18.
By placing an order, the customer confirms that the alcoholic beverage will not be used for illicit purposes and that – like the recipient – he or she is at least 18 years old.
Legal notice & privacy statement
| Address | Flomarin SA (Simeoni-Fleurs) av.du Cimetière 2, Résid.de Carrare 1213 Petit-Lancy |
| Contact person | Marino Simeoni |
| Phone | 022 792 25 28 |
| simeonifleurs@gmail.com |
| VAT number | CHE-495.444.202 VAT |
Disclaimer & Copyright Statement
LiabilityWe take great care to ensure the accuracy of the information we publish.We assume no liability for the accuracy, topicality, reliability, completeness and correctness of this information. We reserve the right to change or delete published content at any time without prior notice.We assume no liability for material or immaterial damage resulting from access to the published information or its use or non-use, from improper use of the connection or from technical problems.References and linksLinks and references to content on the network of third parties (e.g. links to websites) are not our responsibility. Access to such resources and their use is at the user’s own risk.We have no influence on this content. The design or offers, information and services of the linked content are the sole responsibility of the third parties concerned. We assume no responsibility for such websites or online resources.CopyrightDownloading or copying content, images, photos or other data does not confer any rights to the content. The copyrights to the content, images, photos or other data on this webapp are exclusively ours or those of the expressly named rights holder. For the reproduction of data, the written consent of the copyright holders must be obtained in advance.
Privacy Statement
Our company undertakes to process all personal data (hereinafter “personal data”) collected via our online portal (hereinafter “portal” or “webapp”) in accordance with Swiss data protection legislation. We take appropriate security measures to protect personal data against unauthorized access.
In this data protection declaration, we inform you about the personal data that is collected and processed in connection with the use of the portal, the purposes for which it is used and the persons to whom it may be transmitted. We also inform you about your rights with regard to the use of your personal data by us. Personal data is any information that relates to an identified or identifiable natural or legal person. This includes, for example, first name, last name, address, e-mail or telephone number.
By using our webapp and the services and products we offer, you declare that you have carefully read this data protection declaration and agree with the data processing described. If you do not agree with this data protection declaration, please refrain from accessing the portal and using our services and products.
1. Responsibility and contact for your questions
The responsible party within the meaning of data protection legislation is our company specified in the legal notice.
We determine the purposes and means of processing your personal data and are therefore responsible for the processing and use of your personal data in accordance with this data protection declaration.
You can send any questions you may have regarding this data protection declaration at any time by e-mail to the e-mail address and contact person given in the legal notice.
2. Processing of your personal data
All personal data entered via the Webapp is processed in accordance with Swiss data protection law. We collect and process personal data carefully and for the purposes described in this data protection declaration. We always endeavour, where reasonable, to collect information in an anonymous or pseudonymised form, so that we cannot recognise your identity.
3. Personal data collected
We collect and store information that your browser automatically transmits to us in so-called “server log files” when you visit our website. The data is collected on the basis of your willingness and interest in visiting our website and our legitimate interests in operating the website. The following data may be collected and stored: Browser type and version, operating systems used, referrer URL (the previously visited website), host name of the accessing computer, date and time of the server request, Internet protocol address (IP address), amount of data transmitted and other similar data and information that serve to prevent risks in the event of attacks on our information technology systems.
We use the automatically collected personal data to fulfill the following purposes: to enable the display, operation and functioning of the portal, to ensure the security and stability of the system, to improve and protect our services as well as for analysis purposes in the event of attacks on our system environment on which our portal is operated.
This personal data is not combined with other personal data and is stored separately from any other personal data that may have been transmitted by the user. It is deleted by us after six months at the latest.
The user voluntarily transmits personal data via online forms and, if applicable, in the online shop directly in the Webapp, via our contact e-mail address, via possible other applications linked to the portal, also by telephone or in another way. This information includes, for example, the following personal data: First name, last name, postal address, e-mail address, telephone number, your order, request or message.
The provision of this personal data is expressly voluntary. Without this personal data, however, we will not be able to provide the services requested by the user in the desired quality, or even to provide them at all.
We need the personal data that the user transmits to us to achieve the following purposes: to provide, maintain, protect and optimize the services and information offered, to communicate with you and provide you with quality and personalized information that you need from us (e.g. about our products and services), to offer you new services and information and, based on your profile, to suggest personalized services and information that may interest you, to comply with legal or other regulatory requirements and internal rules, to establish, exercise and/or defend actual or potential legal rights, investigations or similar procedures and for other legitimate purposes, when such processing results from the circumstances or was indicated at the time of collection.
4. Legal bases
The processing of personal data is based on the following legal bases: your consent, only if it can be revoked at any time (e.g. your registration for our newsletter), for the performance of a contract with you or for the intention to enter into a contract with you (e.g. when purchasing a product), to comply with a legal obligation (e.g. for tax reasons or for the purposes of investigations or legal proceedings) or to protect our legitimate interests (e.g. to protect and secure our services, systems, assets, to comply with our legal, regulatory and contractual obligations, to assert, exercise or defend legal claims, to maintain and organize our business efficiently, to improve and develop our services and to sell and market our services).
If the processing is based on your consent or on our legitimate interests, you may withdraw your consent or object to such processing at any time by contacting us directly using the contact details provided in the legal notice. Please note, however, that withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal.
5. Transmission of personal data
We take the necessary measures to ensure that only our authorized personnel and our assistants with the necessary knowledge have access to your personal data in order to achieve the purposes for which your personal data was collected.
We may transmit your personal data, in accordance with the purposes and legal bases for processing described above, to the following possible categories of recipients, to the extent that this is necessary for the intended data processing: Service providers who process personal data on our behalf and on our instructions (so-called processors, e.g. in the field of courier services, other floral service providers, IT, hosting and support), customers, partners, suppliers, insurers and other business partners, including visitors to websites and social media, industry organisations, associations and other bodies, courts, conciliation bodies, law enforcement authorities, supervisory authorities, lawyers and other parties to potential or actual legal proceedings, if this is necessary to comply with the law or to establish, exercise or defend legal rights or claims.
We choose our partners and subcontractors carefully, also ensuring that they have appropriate technical and organizational measures in place, in accordance with legal requirements. Our subcontractors may only process personal data on documented instructions from us. They are all subject to confidentiality requirements and may only use your personal data to the extent necessary to achieve the purpose for which your personal data was collected – unless otherwise required by law.
6. Transfer of personal data outside the EEA
Personal data collected via our website is stored in Switzerland. In addition, we may transfer, store and process your personal data on data sites worldwide, for example where our third-party providers or partners are located. Therefore, we may also transfer your personal data outside the European Economic Area (EEA) if this is necessary for the data processing described in this privacy statement, in accordance with applicable legislation. We do not transmit data to countries that do not guarantee an adequate level of protection.
7. Retention period
In principle, personal data is deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, unless longer storage is necessary to fulfill legal obligations (e.g. retention and documentation obligations), contractual or pre-contractual obligations or legitimate business interests on our part (e.g. to assert, exercise or defend legal claims).
On this basis, we generally process personal data in compliance with the following rules and obligations: Personal data that you transmit to us automatically when using our portal (point 3) for the purpose of displaying, operating and ensuring the proper functioning of the portal are deleted within three to six months. Personal data that you have transmitted to us in the context of using our services and products offered on our portal or that you have communicated to us in another way via the electronic contact address (point 3) are generally stored with us until you ask us to delete them, revoke your consent to their storage or the purpose for data storage has ceased (e.g. after processing your request).
For personal data related to a contract (including business documents and communications), we retain the personal data for as long as the contractual relationship exists and then for an additional ten years after the contractual relationship ends, unless (i) a shorter or longer statutory retention obligation applies in a particular case, (ii) retention is necessary for evidentiary reasons or for another valid reason under applicable law, or (iii) deletion of the data is necessary earlier (e.g. because the data is no longer necessary or we have to delete the corresponding data).
8. Cookies, Google services
When you access or use the Site, we may place “cookies” – small text files – or similar tools on your computer. We use these cookies to recognize you as a user of the Site and to tailor the content.
We use functional cookies: they serve a multitude of purposes for the presentation, functionality and performance of a website and, in particular, to improve the experience and enjoyment of visitors on the website. They allow a website to remember information already provided (e.g. username, location or language choice) and offer visitors improved and more personal functions. Functional cookies are for example used to remember things like your access data.
You can configure your browser settings so that no cookies are stored on your computer. Completely disabling cookies may prevent you from using all the functions of our website.
By continuing to use our website and/or by accepting this data protection declaration, you consent to us placing cookies and to the collection, storage and use of personal usage data, even after the end of the browser session. You can revoke this consent at any time by activating the setting in your browser to refuse third-party cookies.
Google Analytics
We use the website analysis service Google Analytics on our portal, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The cookies used by Google Analytics are stored on your computer and thus enable an analysis of your use of the website.
We use Google Analytics on the basis of our legitimate interests in regularly analyzing and improving our website as well as in regularly improving our offer based on the statistics obtained and making it more interesting for you. Furthermore, the use of Google Analytics is based on your consent to the tracking of your surfing behavior on our web pages and its analytical evaluation.
The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. These cookies may contain the following information, for example: IP address, number, date and time of visit, duration of visit, your access page from which you use the website (referrer URL), the pages visited on our website, the browser type/version and the operating system used. Google uses this information on our behalf, as we have a legitimate interest in analyzing user behavior in order to optimize the offer on our website as well as our advertising. Google uses this information to evaluate the use of our website, to compile reports on website activities and to provide us with other services related to website and Internet usage. In addition, pseudonymous user profiles can be created from the processed personal data.
We have activated the IP anonymization function on our web app. As a result, your IP address is shortened by Google within member states of the European Union, in other signatory states to the Agreement on the European Economic Area and Switzerland before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
You can prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the personal data generated by the cookie and relating to your use of the website (including your IP address) and from processing this personal data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. In this case, a special opt-out cookie will be installed on your device, which will prevent the future collection of your personal usage data when you visit this website. If you delete your saved cookies, you must click this link again. For more information about the processing of users’ personal data by Google Analytics, please consult Google’s privacy statement: https://support.google.com/analytics/answer/6004245?hl=en.
It is possible that Google will check the use of the website by the user and possibly combine the personal data collected with other information about the user that Google has collected autonomously from other websites visited by the user, and use this information for its own purposes (e.g. to control advertising) under its own responsibility on the basis of its own privacy statement. For more information on this and how Google processes personal data, please consult the corresponding privacy statements of Google.
Google Maps
This website uses the offer of Google Maps API, a map service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This allows us to display interactive maps directly on the website and allows you to conveniently use the map function.
The legal basis for the processing is your consent based on your voluntary indications for the creation of an access plan and our legitimate interests in the representation of our location as well as easy identification of the place we have indicated on the website.
By using Google Maps, information about the use of our website, including your IP address, may be transmitted to a Google Maps server in the USA and stored there. Google may also transfer the information obtained by Google Maps to third parties, insofar as this is required by law or if third parties process this data on behalf of Google.
Google will not associate your IP address with other Google data under any circumstances. However, it would be technically possible for Google to be able to identify at least some users based on the data received. It would be possible that personal data and personality profiles of website users are processed by Google for other purposes, over which we have and cannot have any influence.
For more information on the purpose and scope of data collection and its processing by Google, as well as your rights in this regard and setting options to protect your privacy, please visit www.google.de/intl/fr/policies/privacy.
Google AdWords
We use Google AdWords, the advertising system of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
When you click on an ad that we have placed through Google, a cookie is installed for conversion tracking. Google and we can recognize that the user has clicked on this ad and has been redirected to our web application.
Each Google AdWords customer receives a different cookie. Cookies cannot be tracked via the websites of other AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics (e.g. the total number of users who clicked on our ads). However, you do not receive any information that personally identifies users. If you do not wish to participate in tracking, you can object to this use by deactivating the Google conversion tracking cookie via your Internet browser in the user settings.
Google Fonts
We use Google Fonts. These are installed locally on our servers. When using our web application and thus for loading Google Fonts, only access to our systems takes place.
9. Social Media Links
In our webapp we provide links to social media sites. The underlying advertising purpose is to be considered a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Responsibility for data protection-compliant operation lies with their respective providers. The data processing in connection with these links takes place with your consent when you use them.
If you use the services of these social networks independently or in connection with our website, the social networks evaluate your use of the plug-in. In this case, information about the plug-in is transmitted to the social networks.
We may link to Facebook and Instagram, which is offered by Meta Platforms, Inc., 1601 Willow Road Menlo Park, CA 94025, USA, and to LinkedIn, which is offered by LinkedIn Corporation, 1000 West Maude Avenue Sunnyvale, California 94085, USA.
10. Communication by e-mail and newsletter for advertising purposes
If you register for our newsletter, we will use your email address to send you information about our services as well as other commercial communications (e.g. announcements of events, competitions, promotions and surveys) that may be of interest to you. For security reasons, we use the so-called double opt-in procedure for newsletter registration. After registration, we will send a confirmation email to the email address provided during registration, containing a link that you must click on to definitively confirm that the newsletter should be sent. You can unsubscribe from these newsletter emails at any time by clicking on the link marked “Unsubscribe from this list” at the end of each email or by contacting us directly by email at the email address provided in the legal notice.
11. No automated decisions, including profiling, having legal effects
We do not make any decisions concerning you which are based solely on automated processing – including profiling – and which produce legal effects concerning you or similarly significantly affect you.
12. Security
We have implemented organizational measures to preserve the security of personal data and to protect it against unauthorized or unlawful processing, accidental loss, alteration, disclosure or access.
We work with third parties as data controllers to collect and process your personal data. The data processors we have commissioned will only process your personal data in accordance with our instructions and are required by law to take strict security measures when processing personal data.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data you transmit to our website. Any transmission is at your own risk. Therefore, you are always free to transmit your personal data to us by other means, for example by telephone. Once we have received your data, we will use strict procedures and security features to prevent unauthorized access.
13. Third Party Privacy Statements
Please note that if you click on a link from a third party site (e.g. Google or social media or other websites), you will be directed to a site that we do not control and our privacy statement will no longer apply. Your browsing and interaction on any other website is subject to the terms of use and privacy statements and notices of such third party websites. Furthermore, we cannot guarantee the accuracy or timeliness of such links.
We recommend that you carefully read the terms of use and data protection declarations and notices of other websites before transmitting personal data via this website. We are neither responsible nor liable for the content of the information and the data processing of these third-party websites.
14. Children
Our Webapp is not intended for children. We do not knowingly collect personal data from children under the age of 16. If we are notified or otherwise learn that personal data of a child under the age of 16 has been collected inappropriately, we will delete that personal data.
15. Your rights
You can ask us, by proving your identity, whether personal data concerning you is being processed. In addition, you have the right to request the rectification, destruction or limitation of personal data concerning you, as well as to object to the processing of your personal data. To the extent that the processing is based on your consent or on our legitimate interests, you can withdraw your consent or object to this processing at any time by contacting us directly by e-mail at the address given in the legal notice.
We reserve the right to restrict your rights within the framework of applicable law and, for example, not to disclose complete information or to delete personal data. Please note that even after a request to delete your personal data, we must retain them in whole or in part within the framework of legal and contractual retention obligations. The deletion of your personal data may result in you no longer being able to use our services.
If we refuse your request or if you are not satisfied with our processing, you also have the right to lodge a complaint with the competent supervisory authority and to lodge a complaint with the competent authority. Competent authority: The Federal Data Protection and Information Commissioner (FDPIC) in Bern.
16. Changes to our data protection declaration
We reserve the right to adapt, supplement or otherwise change this data protection declaration at any time and without giving reasons. The personal data protection declaration published on the portal is authoritative.
17. Validity
This data protection declaration is valid from August 21, 2023.
